Shipping policy

Shipping Policy – Define Wood

At Define Wood, we take pride in delivering high-quality furniture and home décor across Pakistan with care and efficiency. Please review our shipping policy below for details on delivery, charges, and more.

Shipping Coverage

We offer nationwide delivery across all cities in Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and more. Whether you're ordering a statement mirror or a full bedroom set, we’ll bring it to your doorstep.

Shipping Charges

  • Lahore Orders:

    • Free shipping on orders above ₨50,000

    • Below that, delivery charges apply based on product type and location

  • Out-of-City Orders:

    • Free shipping on orders above ₨100,000

    • Charges for smaller orders vary based on city and order value

Our team will confirm delivery charges during order confirmation if applicable.

Order Processing Time

All orders are processed within 1–2 business days. Once prepared, they are dispatched for delivery according to your location.

Delivery Timeframe

  • Lahore Delivery: Typically within 3–5 working days

  • Other Cities: Delivery can take up to 5–7 working days, depending on distance and courier availability

Our support team will keep you updated with expected delivery dates upon dispatch.

Delivery Partners

We use a combination of trusted third-party couriers (such as TCS, Trax, Leopards, etc.) and our in-house delivery team, depending on your location and order size.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on all orders, nationwide—no matter the city or product. Please ensure the full amount is available at the time of delivery.

Order Tracking

Once your order is dispatched, you’ll receive a tracking number or delivery confirmation. Our team is always available to assist if you need updates during transit.

Damaged or Delayed Orders

We carefully inspect and package every item before shipping. However, in the rare event that your product arrives damaged or defective, we will resolve the issue through repair or maintenance, depending on the nature of the damage.

Please report any issues within 24 hours of delivery, along with photos of the product and packaging.

Questions or Concerns?

We’re here to help. If you have any questions about shipping, charges, delivery timelines, or order tracking, please reach out to our customer support team.